RCI Points Cancellation Policy - Effective 11/1/09

  1. CANCELLATIONS. A Member or guest may cancel or change a Confirmed Exchange by notifying the Network Administrator by telephone or in writing. The Network Administrator, at its sole discretion, may require a fee for cancellation based on the reason for cancellation, timeliness of cancellation, and type of Inventory or Points Partner Reservation as follows:

    1. RCI Points Affiliated Resort Reservations.

      1. Refund of Transaction Fee. The Member or guest may cancel an RCI Points Affiliated Resort Reservation and obtain a refund of the Transaction fee until the end of the next RCI business day following the date on which the Reservation is confirmed. No refund of the Transaction fee will be made thereafter, except that a Guest Certificate fee will be refunded if cancelled greater than sixty (60) days in advance of travel.

      2. Refund of RCI Points. The Member or guest may cancel an RCI Points Affiliated Resort and obtain a 100% refund of the RCI Points used to make the reservation before the end of the next RCI business day following the date on which the Reservation was confirmed, if the Reservation was confirmed fifteen (15) or more calendar days prior to the starting time of the Reservation. If the Reservation was confirmed less than fifteen (15) days prior to the starting time of the Reservation, 25% of the RCI Points used will be refunded upon such cancellation.

      3. After the end of the next RCI business day following the date on which the Reservation was confirmed, the Member or guest may cancel an RCI Points Affiliated Resort, but the amount of RCI Points refunded, if any, depends upon how far in advance of the confirmed dates the cancellation is made. The following sliding scale will be used to determine the percentage of the Member's RCI Points that may be refunded if the Member cancels an RCI Points Affiliated Resort Reservation less than one hundred twenty (120) days in advance of the start time of the Reservation:

        • 120 Days or greater 100% refunded
        • 119 Days to 61 days 75% refunded
        • 60 Days to 30 days 50% refunded
        • 29 Days or less 25% refunded

      4. Refunded RCI Points that have not been previously saved return to the Use Year from which they originated unless that Use Year has passed. If that Use Year has passed, the RCI Points® will be treated as auto-saved and will return to the current Use Year. No fee will be assessed for such auto-saving of RCI Points. If the RCI Points to be refunded have been previously saved and the Use Year into which such RCI Points were saved has passed, then such RCI Points shall be forfeited unless the Member extends such RCI Points. In such case a Transaction fee shall apply.

      5. Points Partner Reservations. All RCI Points Partner reservations are non-refundable, non-changeable and non-transferable, unless otherwise stated at the time of booking. The cancellation policy for Points Partner Reservations is subject to change. RCI may contract with a third party provider for the fulfillment and servicing of Point Partner transactions. The cancellation policy with respect to such transactions is subject to change at the discretion of the third party or RCI. The Network Administrator shall not be obligated to refund any RCI Points, transaction fees, or cash to Member.

    2. RCI® Weeks Reservations.

      1. Members will have access to the RCI Weeks Exchange Program and may make a Reservation of available RCI Weeks inventory upon redemption of the number of RCI Points set forth in RCI Weeks grids published or made available at www.RCI.com by the Network Administrator. If an RCI Weeks External Exchange is requested and space is unavailable, the Member may submit an Exchange Request. RCI Points are deducted at the time the Reservation is made.

      2. Refund of Transaction Fee. A Member or Guest may cancel or change a Reservation at an RCI Weeks Affiliated Resort by telephone or in person at RCI, 9998 North Michigan Road, Carmel, Indiana 46032. For RCI Weeks Alternative Inventory Reservations, section 13 of the Terms and Conditions of the RCI Weeks Subscribing Membership shall apply. Upon cancellation of an RCI External Exchange Reservation, RCI may refund the transaction fee paid for the cancelled Reservation according to the following guidelines:

        1. If a Member makes an RCI External Exchange Reservation twenty-one (21) or more days prior to the check-in date and the Reservation is cancelled before the end of the next RCI business day (“RCI business day” shall be deemed to be regular business hours of operation for RCI's Carmel, Indiana Call Center), the Member will receive a full refund of the transaction fee paid for the cancelled RCI External Exchange Reservation.

        2. If a Member makes an RCI External Exchange Reservation twenty-one (21) or more days prior to the check-in date and the Reservation is cancelled after the end of the next RCI business day, the Member shall not be entitled to any refund of the transaction fee paid for the cancelled RCI External Exchange Reservation.

        3. If a Member makes an RCI External Exchange Reservation twenty (20) or less days prior to the check-in date, the Member shall not be entitled to any refund of the transaction fee paid for the cancelled RCI External Exchange Reservation regardless of when the cancellation occurs.

      3. Refund of RCI Points. The Member or guest may cancel an RCI Weeks Reservation and obtain a 100% refund of the RCI Points used to make the reservation before the end of the next RCI business day following the date on which the Reservation was confirmed, if the Reservation was confirmed fifteen (15) or more calendar days prior to the starting date of the Reservation. If the Reservation was confirmed less than fifteen (15) days prior to the starting time of the Reservation, 25% of the RCI Points used will be refunded upon such cancellation.

      4. After the end of the next RCI business day following the date on which the Reservation was confirmed, the Member or guest may cancel an RCI Weeks Reservation, but the amount of RCI Points refunded, if any, depends upon how far in advance of the confirmed date the cancellation is made. The following sliding scale will be used to determine the percentage of the Member's RCI Points that may be refunded if the Member cancels an RCI Weeks Reservation less than one hundred twenty (120) days in advance of the start time of the Reservation:

        • 120 Days or greater 100% refunded
        • 119 Days to 61 days 75% refunded
        • 60 Days to 30 days 50% refunded
        • 29 Days or less 25% refunded

      5. Refunded Points return to the Use Year from which they originated unless that Use Year has passed. In such case, the RCI Points® will be treated as auto-saved and will return to the current Use Year. No fee will be assessed for this transaction. If the RCI Points associated with the confirmation being cancelled would have previously expired, the Member will forfeit the RCI Points.

      6. RCI Vacation Protection offers the opportunity to protect a Member's RCI Points if an exchange vacation is cancelled. RCI Vacation Protection may be purchased up to 30 days after confirmation or up to 21 days before the start date of the Reservation, whichever occurs first. RCI Vacation Protection may be cancelled for a refund up to 14 days after purchase so long as such cancellation occurs more than 14 days before the start date of the Reservation. Vacation Protection is not available for Points Partner transactions.